Wistron ITS Mini-workshop “Asking the Right Questions in the Right Way: Key to Solving
This August, we invited Qi Cheng Quan Ren Management Consulting Corporation chief consultant Joanne Lee for the Wistron ITS mini-workshop to talk about “Asking the Right Questions in the Right Way: Key to Solving Problems.” The lecture, rated 96% in workshop satisfaction by employees, focused on the importance of asking questions properly, which, though it does not always solve the problems straight away, plants a seed of inspiration in others’ minds that eventually guides them towards the answer. Without proper questioning skills, you are not likely to facilitate effective communication and may rather end up in worse situations where people become offended or defensive against your questions.
In this workshop, Joanne opened the lecture by engaging us in group activities, discussions, exercises, and observations to immerse us in the experience of effective communication. Afterwards, using the GROW model, the lecturer explained the steps that should be taken to ask good questions: define your goal (Goal), explore the current situation (Reality), discuss options (Options/Obstacles), and take actions (Will/Way Forward).
As a bonus tip, Joanne stressed that it is of paramount importance that one clarifies the purposes of a question. Joanne listed three possible purposes of a question, of which the first is to establish a relationship with someone. When someone asks you a question, consider finding out the person’s intention first instead of giving the answer right away. Likewise, when you ask someone a question, give him/her some time to answer. The second possible purpose of a question, perhaps the most straightforward one, is to solve a problem. Questions are frequently asked to prompt someone to come up with a solution. Finally, the third possible purpose of a question is to motivate someone to take actions. Joanne suggested doing so by inspiring and guiding the person instead of pointing out his/her mistakes, which may cause stress for the person and affect the outcomes.
By participating in the workshop, we have learned much about effective communication and questioning skills, which are essential soft skills much required in the workplace nowadays. Proper questioning skills not only allow you to guide others, but also drive yourself to reflect on the question and provide your own answer. This workshop has provided an informative guide to the craft of questioning and has deeply inspired the participants, ranking as the most satisfying of all the Wistron ITS mini-workshops.