Stakeholder Communication

Stakeholder	Stakeholder Concerns for 2020	Communication Methods and Channels	Communication Frequency	Our Response	Corresponding Chapters of Report
Customers	Pricing Competitiveness /Service Quality /Timely delivery	Hold regular business review meetings with clients Client satisfaction survey and response Client audit and client questionnaire response	Quarterly or half-yearly Quarterly or half-yearly Per client's request	We proactively improve and respond to the issues identified by our customers and address these issues in our management process	Client Satisfaction Management
	Supply Chain	Environmental and social responsibility to be provided by clients.	Per client’s request	In response to the client’s environmental and social responsibility requirements, including social responsibility management in the evaluation of new suppliers when introducing them, and have them sign relevant declarations.	Supplier Management
Employees	Statement of Operations	Hold operational meetings and encourage management-level employee participation.	Quarterly	Regular operational meetings will allow for more direct communication and allow employees to understand the status of the company.	Open Lines of Communication
	Welfare Activity Planning, Budget Resolution, and Implementation	The Taiwan Office set up an Employee Welfare Committee, which meets quarterly to resolve and implement the Welfare Committee's activity plans and budget.	Quarterly	Regular welfare committee meetings help keep the welfare committee's activity in check.	Social Participation and Care
	Employer-Employee Meeting	Employees may offer feedback and express opinions on issues through their representatives at each unit	Quarterly	Ensure that employee opinions are heard and responded to by having representatives from each unit reflect upon the various opinions provided by employees.	Open Lines of Communication
	Supervisory Training	Provide training to new supervisors according to the number of new supervisors of the year, so that new supervisors can quickly become familiar with their roles and responsibilities.	Quarterly, depending on the number of new supervisors in the year	Regular training for new supervisors so that they can quickly familiarize themselves with their duties and responsibilities and shorten the break-in period.	Talent Cultivation and Career Development
	Training and counseling for New Recruits	Newcomer training course arranged on the day of enrollment OJT training within three months of employment New employee job interview	New recruits will receive a one-day orientation program on the first day of employment and a follow-up questionnaire will be issued. Conduct functional or OJT training program within three months to complete probationary assessment. Client service representatives visit new recruits from time to time to realize their current.	The newcomer training period on the day of enrollment enables newcomers to fully understand the company and its mission. Through professional training in various departments, newcomers are able to learn the job quickly and ensure quality of service. Through individual interviews and the 8855 hotline, the company can.	Talent Cultivation and Career Development
	Supervisory Coaching and Communication	Have a one-on-one conversation between the supervisor and colleagues in the unit to enhance the relationship and understanding between the supervisor and the subordinates	Monthly	Regular one-on-one interviews can promote the relationship between the supervisor and the subordinates
	Performance Communication	During the audit, the supervisor and the employee should have an interview to let both the supervisor and the employee understand the status of the appraisal.	Half-yearly	Regular performance interviews are held so that both managers and colleagues can understand the direction of performance improvement.
	Employee Health Care	Collaborate with health management centers or hospitals to conduct employee health checks	Annually	Offering annual health checks for all employees of the Company, allowing employees to fully grasp their health condition.	Employee Health and Workplace Safety
Suppliers	Corporate Social Responsibility for Suppliers	Supplier Meeting	Annually	Demand that suppliers comply with Wistron ITS' CSR goals	Supplier Management
	Competitiveness of supplier prices, continuous and stable supply	Supplier Meeting	Annually	Suppliers are required to meet price competitiveness and offer continuous and stable supply	Supplier Management
Shareholders/Investment Institutions	Company Governance	The Company's financial reports (quarterly/annual), the Company's annual fiscal report, corporate presentation, shareholders' meeting, investors' meeting, Public Information Bulletin significant information, corporate social responsibility report and the Company's website.	Regular or as needed	Continuous disclosure of corporate governance-related information to investors through the aforementioned communication channels	Company Governance
	Financial performance and profitability			Prepare financial statements in accordance with International Accounting Standards (IAS), analyze and explain the financial figures for each period.	Economic Performance
	Business Strategy and Outlook/Industry Change			Explain the company's medium- and long-term business objectives and investment strategy.	Message from the Chairman Message from the CEO
Authority of Securities	Effectiveness and efficiency of operations	Official Correspondence	As Needed	Comply with the requirements of the competent authorities and report regularly in accordance with the law.
	Reliable, up-to-date, transparent and regulatory compliant reporting	Company Website and Market Observation Post System	As Needed
	Compliance with relevant laws and regulations	Questionnaire and Information Sessions	As Needed
Environmental and Charity Groups	Environmental and Social Participation and Care	Project Meeting	As Needed	Ongoing support or participation through mobilization of corporate volunteers
Media	Operational Performance, Corporate Governance, Sustainable Development Strategy	Communicate and correspond through financial reports, presentations, company websites, press conferences, and press releases	As Needed	Provide information and explanations in an open and transparent manner.
Directors (incl. Independent Directors)	Operational Performance + Sustainable Development + Core Competitiveness	Board of Directors	Held 7 times in 2019	Provide the resolution for discussion on the company's website and in the annual shareholders' meeting report.	Company Governance
Independent Director	Operational Performance + Sustainable Development + Core Competitiveness	The Audit Committee	Held 7 times in 2019	Provide the resolution for discussion on the company's website and in the annual shareholders' meeting report.	Company Governance