Services

Product Engineering Service (PES)

To effectively support your corporate global strategy, our Product Engineering Service helps you to deliver exceptional multilingual products which can be easily adapted in your target markets without language and cultural barriers. PES consists of three main processes, internationalization, localization and translation. The processes are complementary and must work together to enter your product in the global market.

  • Internationalization, or I18N, is the adaptation of products for use virtually everywhere in international markets without subsequent engineering changes. We ensure your product is internationalized by providing the following services:
    • Externalization of culture specific information (hard coded strings, character classification, icons & graphics with text, logic of date, time, currency formatting and sorting, etc.)
    • Reengineering and conversion of Unicode
    • Enabling of double-byte and multiple-byte character set
    • Development of Input Method Editor (IME)
  • Localization or L10N, is the process where we customize your software for each foreign language you want to support. At Wistron ITS, we are capable of European language and specialize in the more challenging Asian language group, including Traditional and Simplified Chinese, Japanese and Korean (CCJK), for their double-byte ideographic characters. We also provide country-specific information and enhancement to meet technological and local requirements.
  • Translation , is to translate different languages into the most popular Asian language, including Simplified Chinese for China market, Tranditional Chinese for Taiwan and Hong Kong market, Japanese and Korean. We also capable of European language to satisfy the customer's needs.

Through standard development process and translation management tools, we can help you manage your content of your applications, websites, and the information from the products. Wistron ITS has dedicated professionals with multiple cultural knowledge and technical expertise of both Windows and Macintosh platforms, software interface, documentation, and website globalization, along with certified in-country linguists who ensure the project to be linguistically and culturally appropriate.

Services include：

  • Technical Translation (TC/SC/J/K)
  • Mac OS X, Windows Platform DBCS Support and Chinese Translation Assessment
  • User interface layout adjustment and package / establishment
  • Multimedia, includes graphs, video, game system, and other new technology
  • Online document record
  • Language Verification & Testing
  • Documentation (Manual, Artwork, DTP)

Technical Consulting Service (TCS)

To maintain organizational vitality and flexibility, many companies turn to streamline personnel and strategically leverage non-core-business manpower. According to the market research conducted by 104 staffing center, companies with staffing requirement focus on 5 issues: personnel cost down, replacement of temporary positions, adjustment of seasonal manpower, unique skilled requirements, and administration cutback. To assist companies solving human resource problem, Wisrton ITS screens and recruits suitable personnel in accordance with the staffing requirements proposed by clients, and dispatch them to client-specific sites for task execution. In such collaboration model of periodical contract, Wisrton ITS guarantees to supply sufficient and qualified manpower and delivers specific services to clients. The work scope and execution method for outsourcing personnel may be managed either directly by the requesting company, or by Wistron ITS. We will be responsible for the outsourcing administration, such as salary payment, labor management, and welfare/insurance. Our uniqueness for outsourcing services is that Wistron ITS not only takes staffing requirements for projects and risk management for human resource into consideration, but also identifies the growth of each company. To assure servicing quality, staffing quality, and the sensible price, outsourcing services delivered by Wistron ITS are characterized with following strengths:

  • Human Resource Management Strategy

    • Conforming with the operation strategy and human resource requirements of clients, Wisron ITS will set up strategy of human resource management and mechanism of manpower risk adjustment, and conduct events such as staffing, training, and co-operation through backup outsourcing resource at Greater China region as well as specific mechanism of recruitment, selection, and education, providing our clients with in-time and comprehensive human resources.

  • Outsourcing Backup at Greater China Region

    • Currently, Wistron ITS has development centers in Taiwan, Greater China, and Japan. In the future, upon clients' market demand, we will make effective arrangement of human resource and expand productivity to meet their booming and emerging needs.

  • Virtual Team for Client

    • We are capable to accommodate ourselves to requirements of strategic clients and able to set up human resource centers nearby, such as Analysis & Design, System Development, Engineering, and System Deployment, in order to develop new products concurrently with clients and provide prompt professional services.

  • Technological Dedication

    • For outsourcing services, Wistron ITS in particular focuses on information technology sector. With extensive experience in three mainstream technologies (Mainframe, Java, and .Net) since establishment, our organizational assets are gradually fostered spanning over multiple realms, namely software localization, government sectors, finance, and telecommunication, which also enriches the human resource demanded at each phases of software development life cycle, creating even higher added value for our customers.

  • Education and Training

    • Education & Training is critical to human resource elevation and servicing quality enhancement. In addition to offer our employee education and training related to software development process to intensify their systematic recognition , Wistron ITS also strengthens their servicing attitude and quality whenever interaction with clients are required through regular courses. Furthermore, we will provide training of know-how and skills for outsourcing personnel to meet client's contemporary or future evolving needs.

  • Establish Long-Term, Stable Collaboration Model with Clients

    • As the servicing essence of manpower outsourcing consists of necessary management activities, educational training, and learning curves, Wistron ITS prefers to build up long term and stable collaboration model with clients, in order to elevate servicing quality and reduce cost, furthermore creating integrated effects for both customer satisfaction and employee growth.

Information Technology Outsourcing (ITO)

With years of experience in this industry, we provide abundant software development resources for wide range of services in the software related business. Wistron ITS provides very wide range of skills to meet client's expectation. The skills range from legacy skills, such as COBOL for IBM mainframe, to the modern skills, such as Java for web applications and mobile devices (including planning, coding, testing and implementation services). Our mission is to provide high quality and cost-effective software localization and development services to the leading IT Providers and Enterprises.

  • Solution

    • We provide skillful resource with disciplined development processes to meet client's expectation on quality, schedule and cost. To meet our customer's needs, we partner with customer with flexible collaboration model. In the sense, our services may span all phases of software development life cycle except the requirement definition, which is responsible by our client; or the customer would lead the system analysis & design, thus WITS offers only the coding & unit testing service. In any case, WITS will always provide the necessary cooperation with added value.

  • Technology
    • We accumulate the core technology and domain know-how especially in the following applications and industries:
    • Banking, Finance, Telecommunication, IT, Manufacturing , and Medical industry
    • Globalization, Localization, DBCS/Unicode Enablement and Multi-lingual support
    • Large Volume Transaction / Large Data Volume
  • Skills
    • As to the strength of our skills, Wistron ITS has incubate abundant talents with the following skills：
    • System Analysis: OOAD/UML/RUP
    • Architecture Design: Client-Server Model
    • Browser-Server Model: N-Tier, MVC
    • EAI System: IBM MQ, TIBCO RV Real-Time information Delivery System Trading Network Cluster, Hot Standby System
    • Multi-Programming Languages: Java, JSP, .NET, Delphi, C/C++,VB; Various Database Experience: MSSQL, Mysql, Sybase, Oracle
    • AP Service Environment: Web-Sphere, Web Logic, Tomat
    • Legacy System: IBM Mainframe, COBOL, PLI, DB2, IMS, CICS

Business Process Outsourcing (BPO)

With the constantly development of the company's scale, information technology goes deeper in the integral operation of the business. Outsourcing non-core business activity becomes the basic strategy of business process innovation and cost saving. We offer all-rounded IT solution and technical professionals with finance, telecom, IT, HR, manufacturing know-how to help our clients achieve the target of IT business performance improvement and new business start-up.

Our BPO services includes：

  • Business Process Outsourcing (Accounting, HR)
  • Data Center
  • Help Desk
  • Data Entry
  • IT Infrastructure Outsourcing
  • IT Structure Diagnosis Outsourcing
  • IT Consulting Services
  • IT Testing
  • Bundled Software Implementation, Testing, and System Integration

CMMI(R) Appraisal Service

  • SCAMPISM Class A Appraisal

    • Provide official CMMI appraisal service upon clients' need and help to judge to origination Maturity Level or process Capability Level. The SCAMPISA Class A Appraisal will be leaded by SEISM certified appraiser, along with clients' appraisal team, and be guided according to assessment standard listed in SCAMPISM Ver1.1 or later. Rating will be generated to clients, the appraisal result will be reported to SEISM, and the result will be registered on SEISM website.

  • SCAMPISM Class B Appraisal

    • Follow the latest SCAMPISM B appraisal method, and lead by SEISM authorized SCAMPISM B&C Team Leaders. The result will be reported to SEISM. SCAMPISM Class B Appraisal method does not generate Rating, but using common artifacts and being upward compatible, this integrated method will have significant advantages as organizations pursue process improvement in a systematic fashion. To be leaded by SCAMPISM B&C Team Leader from us or from our foreign partner is upon clients' need.

  • Gap Analysis Service

    • Assists by consultant with CMMI(R) appraiser experience, and follows the rules from SCAMPISM and ARC(Appraisal Requirements for CMMI(R)) Class B, Gap analysis offers a fast and low-cost appraisal service for client to review the current status of organizational process and analyze the differences between current status and target level. This service is suitable for organization which is at the self assessment stage before formally implement the CMMI(R) improvement process.

Software Engineering Technical Service

To pursue the practical improvements, we establish complete and flexible plan upon different clients' requirement, provide our total service with the experienced professional consultancy skills. We help to guide our client to gain government subsidy and reduce the difficulty may encounter with our world-class consultancy services.